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Delivery & Returns

Deliveries

When do you deliver?

We deliver 5 days a week (Tuesday-Saturday) from 9am to 2pm. You can also collect from one of our regular market stalls.

Where do you deliver to and how much would it be?

Our service delivers only to certain London postcodes. Check here to see whether we deliver to your area.

EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y

£10

WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R

£10

E1, E2

£10

N1

£10

NW1

£10

SE1, SE3, SE4, SE5, SE6, SE8, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27

£10

SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20

£10

Please read our Terms & Conditions for further information. 

Why can't I choose a specific delivery time?

Deliveries are organised so the routes are efficient as possible, taking into account our London traffic.

My order is a surprise gift - do you have any delivery recommendations?
If your order is likely to be received by reception, goods in or a post room, there may be a delay in arrival to the recipient and is beyond the control of our delivery drivers. Do contact the recipient so that they can contact their post room as soon as possible to receive their cake.

Returns policy

What do I do if my product is faulty or incorrect?

If your product is faulty or incorrect, or you feel that we left out some of your items, please contact us at eatme@cakeholelondon.com to return it to one of our markets, along with your receipt, and we'll be happy to give you an exchange or a refund. Unfortunately we are unable to make any refunds or exchanges without the requested proof of purchase receipt and/or the original faulty products. Please see our Terms and Conditions for further information on the returns process.

How can I make a complaint?

Your feedback is very important to us and we want to make things right if our service or products have fallen below standard. Please contact us at eatme@cakeholelondon.com with any comments.